Windows Premium Defender virus successful removal

2 Responses

  1. Luhan says:

    Hi Andy. This thing got into my laptop today and now I can’t access anything except my free Avira software and the Control Panel. I can’t install the GridinSoft Trojan Killer software due to the fact that I now don’t have access to any external drives including flash drives or my internet connection. Seeing that I can access the Control Panel I was hoping that a system restore would do the trick…….it’s been initializing now for more than 20min? I don’t think I can do it manually because it states ‘folder empty’ everywhere I navigate. I am not a ‘whiz’ with computers either. Can you help?

  2. andy says:

    Dear Luhan,
    You probably have not just one Windows Premium Defender malware on your PC. When you say that you have the problem of hidden files of empty folders this is probably one more trojan horse that attacked your machine.
    To restore your data please try using our 2 free utilities –
    GridinSoft Unhider –
    GridinSoft Restore –

    Also, in order to terminate the malicious process of Windows Premium Defender rogue, we recommend you to restart your system into safe mode with networking by repeatedly pressing F8 button before Windows actually starts up. Then choose this mode “Safe Mode with Networking”. Run scan with Trojan Killer and remove all detected items. By the way, we’ve already answered your ticket you’ve sent to us, so please send us the information that was requested by us there.

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