If your PC has been infected with ransomware virus…

16 Responses

  1. KuBa says:

    A jak mogłbym to zrobić jeżeli mam 4 konta użytkowników i tylko 1 nie działa? Muszę rejestry zmieniac pomocy :[

  2. Chelsey says:

    This doesn’t work. When I bring up my Command Prompt, it doesn’t say, “C:\>” like it shows on the picture. Mine says, “C:\Windows\system32>” What is going on here?

  3. Mart says:

    @Chelsey
    You have to know how to navigate the command prompt. Your default is “C:\Windows\system32>”, so type “cd..” twice to get “C:\>”.

    @KuBa
    Google Translate from Polish to English may help with a response.

  4. This is a good solution to an older version of this trojan but will not work now. with the new trojan you will only be allowed to start your pc in normal mode.If you try any of the safe modes,you will get an appology from microsoft saying it was unable to launch.I am suprised that microsoft has seen fit to ignore its customers by being unwilling or unable to resolve this problem

    bill ryley

  5. Colin says:

    It would help if the website didn’t cut off the directories I need to go to.

  6. anthony says:

    Hey i have a problem with my pc this fbi greendot stuff pop up when i turn on my wifi connection on my pc how do i remove this virus from my pc

  7. Ricky says:

    Agree with Bill R above, I think its more sophisticated now, I can’t open any safe mode. Anyone know how to delete the virus without safe mode? I can log in as another user and get into the regedit but I cannot find the offending (.exe?) file.

  8. JR says:

    Like the previous people said, this virus is now disabling safe mode. Any tips and tricks on how to bring it back?

  9. Julia says:

    Dear users,
    Some versions of these viruses disable all safe modes, but give a short gap that you can use to run anti-malware programs. Then do following:
    1. Reboot normally.
    2. Start –> Run.
    3. Enter: http://trojan-killer.net/download.php?trojankiller If malware is loaded, just press alt+tab once and keep entering the string blindly then press Enter.
    4. Press Alt+tab and then R (letter) couple of times. The malicious processes should be killed.
    Best regards,
    GridinSoft Trojan Killer

  10. Curtis T says:

    A problem on my end- forgive me if this is a stupid question, but I do not know much about what I’m doing… When i do either of the first ‘reg delete’ commands, I recieve ‘ERROR: The system was unable to find the specified registry or value.’ I noticed this occured above, so I am not sure if this really is my problem.

    In the registry editor, I am unable to find HKCU- again, I don’t know if this has anything to do with the above error or if it is ny own unfamiliarness with the command prompt.

  11. JB says:

    for the love of god, up 24 hours working on this, im no expert and ive tried 5 different methods, the only thing keeping it at bay is in any safe mode, run>msconfig>{startup}>disable all, then i can run my comp on a normal boot, but ive only found one file on my comp so far labeled something like wbwbwbgwbwbgwb, any info at all please email me, usajay1992@yahoo.com

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